CG
Chanel G

1 reviews | Active since Dec 2017

17 Jun 2021, 18:50

Babongile. The ****** face of ackermans

I walked into ackermans gateway to purchase a warm shoes . I joined the line to pay. There were about four tellers at the till cashing. Two people were before me . He cashiers attended to the two people before me and when it was my turn walked away from their till. I had to ask to have my item cashed . When the lady babongile returned to her til she asked me if I’m paying by cash or card, I produced my card, she told her colleague in Zulu that I don’t know how to speak thinking I don’t understand, when I told her I know what you are saying, she **** that she was talking about something else and not me . As I cashed and walked away she continued to to talk to her friends in Zulu telling them what had happened and they all had a good laugh as I walked away continuously talking about me in Zulu. If this were to happen to a black customer it would be in the papers but when these ppl display ****** on non blacks no one cares.

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Replies (2)
Ackermans
Ackermans's reply18 Jun 2021, 12:10
Official
Good day Chanel,
 We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 

Ackermans
Ackermans's reply23 Jun 2021, 13:49
Official
Good day Chanel,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service