bM
bongi M
1 reviews | Active since Nov 2013
05 Oct 2021, 15:20
Awful treatment for a mistake made by their cashier
I bought an baby clothing between March & June for when it gets warmer. I dont check for tags & dont know anyone that does. But one was left of my daughter's jeans. I went to Ackermans near me & was told they need proof of payment for the item before they can remove it. I wasn't only not assisted, but I was left feeling like a ********. I am not a least impressed with Ackermans.
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Replies (2)
Ackermans's replyOfficial
06 Oct 2021, 11:15Good day Bongi,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's reply06 Oct 2021, 11:15
Official
Good day Bongi,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
21 Oct 2021, 15:45Good day Bongi,
The relevant department has tried to contact you on the number listed on Hellopeter, to no avail.
The relevant department has tried to contact you on the number listed on Hellopeter, to no avail.
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Ackermans's reply21 Oct 2021, 15:45
Official
Good day Bongi,
The relevant department has tried to contact you on the number listed on Hellopeter, to no avail.
The relevant department has tried to contact you on the number listed on Hellopeter, to no avail.
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service