Awful service from manager however cashier gets 5 stars

<p>I was at the Ackermansin the Golden Acre Shopping Center in Cape Town. I am 7 months preggies so was I was buying all the essentials for the baby,'<br />So i was by the section for vests and having a daugter i usually like buying the 5pack of vests.At the vests section i couldn't find any of the 5 packs and there was only 2 pack vests. The supervisor happend to walk past and I asked her is there any of the 5 pack vests in store as there is only the 2 packs here. She very rudely said No - as you can see there isn't and walked away. <br />I carried on with my shopping thinking that she must recognise me from the previous ordeal when I wanted to return some things on a Sunday and <br />she had **** to me and said that they don't do returns on a Sunday I should come back someother time. This had seemed strange so I called ackermans call center and was told that this is a lie she had probably wanted to reach sale target for the week. So she was being rude to me simply because she recognised me from then. Anyway I carried on with my shopping and at the till was helped by a very lovely lady named Zurina, she was very friendly and congratulated me on my pregnancy. As she was scanning the vests i said its a pity they no longer sell them in 5 packs as it was quite a bargain. To my surprise Zurina said I should give her 5 mins as they have stock at the back. She asked me what size I would like and 5 mins later came back with the 5pack vests that her manager had said was non existant. What kind of customer service is this? I think Zurina should be promoted as her customer service s****s were excellent, she went the extra mile. You need more people like Zurina. This is the second time that this same supervisor is giving false information. She is extremly rude as well. I really love shopping at ackermans for my daugher and baby on the way too but it just ruins your day when staff (manager) is rude for no reason.</p>