RL
Raesibe L

1 reviews | Active since Jun 2017

12 Jan 2020, 13:29

Awful customer service

Ackermns for women Thabo Sehume st

With a beautiful store like this one would think the customer service would be excellent. But on the contrary, you get in the store your staff is sitting down they don't even bother getting up. Fine, you shop around and find something you like and make your way to the pay point. The cashier is as rude as ever. You finish paying get by the door and the beep goes off. What was she doing in the first place? Poor service

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Replies (2)
Ackermans
Ackermans's reply13 Jan 2020, 11:36
Official
Good day Raesibe,

 We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply22 Jan 2020, 15:36
Official
Good day Raesibe, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service