Awful Customer Service!!!

Received such an unpleasant service at Ackermans this morning. I bought a power bank a few weeks ago and it isn’t charging my phone, when I returned it this morning I was treated in such an unpleasant manner.

I was told I was the first customer to complain about this product, the lady who was helping me said am putting her in an awkward situation as she is not suppose to exchange the product for me(She did exchange). Despite the product having a warranty, she then took my slip and didn’t give me a copy. When I asked for a copy she refused to give me a copy, this was in Orange Farm Eyethu Mall at Shop No. U12.

Please kindly advise should I have a problem with the current product what should I do without my slip? Why wasn’t I given a copy of my slip?

There were 2 ladies there, one was Portia and the other one kept hiding her name badge and refused to provide me with her name. All I could make from the badge was “Phin”

Do better!!!