Awful, cruel and disgusting customer service

As I am writing this, I am truly heartbroken, long story my parcel that I ordered online was cancelled on the 2/10/2023 due to being uncollected. On Wednesday 11/10/2023 I went to Ackerman's woman at Mamelodi Crossing in Mamelodi West Pretoria to get my refund as my order which was supposed to be delivered to their store has been cancelled, mind you I had absolutely no idea that online team will process my refund automatically on their side which they haven’t till this day. When I arrived at this particular store a lady by the name of Kgopotso was assisting me, so I explained to her that my order got cancelled because I took a long time to collect it due to my child being sick these past few weeks, she has been in and out of hospital, so I haven’t got a chance to come collect it. So, she asked me who said I should come and collect my refund I responded to her that nobody told me I got a message that it’s been cancelled so I just assumed that I should come to the store. Her body language it’s giving irritated because I didn’t understand what she is explaining to me. So asked since well you guys can’t refund me and it’s been few weeks since I received this cancellation message and your online dept. hasn’t refunded me as yet what should I do, said rep**** that she doesn’t know, so now I am like this girl doesn’t want to assist me and I don’t know what’s really her problem, I tell her to call head office and find out what’s really going on with my refund she proceed by telling me I must go to another Ackermans as this one it’s for woman not kids as my order had kids clothing. By now I also get annoyed because she is doing less to assist me and I need clarity with this Issue so I tell her to call her manager since well she doesn’t want to assist me and she said The manger is not in today, so I am like from my understanding if the manager is off someone has to be in charge so call that person, this when I saw that I am going to have a big problem with this cashier with a stinking attitude who does bare minimum for customers, she points with her head at ladies standing by the denim department and said go there and ask for assistant and I am just standing there shocked at her behaviour. I asked her why point with your head and tell me to go there and ask for help, how the hell should I know who is in charge at the store I mean there are two ladies standing there, so you want me to go there and ask who is in charge while you can just call them here and assist me. She screams and calls the lady by her name I forgot her name and said, I got a problem “Can you come here I have a problem here, she referred to me as a problem ‘ashi problem mo” in Sepedi”. We exchange words because I gave her my piece of mind with her horrible customer service. The lady arrived at the service desk and asked what’s the problem the cashier responded and said customer will explain to you and as I have said before her attitude, body language and faces she is making was pure disrespect toward me as a customer, in my mind I am like how the hell is this person so comfortable in disrespecting a customer like this and also in front of her seniors I was just flabbergasted I promise you. Her senior which I forgot to take her name she looks colored (I apologies to describe her like this) orders her to apologies to me yoooooh this Kgopotso lady looks on the side no eye contact or sincerity and said sorry with a very low tone not the one she was using while she and I exchanged words. I told her right away that I would not accept her apology since well I could see with my two eyes that she wasn’t sorry at all, she proceeded to say well I am not going to kneel on her knees and beg for your forgiveness if you don’t take my apology that on you, I almost fainted when she said that THE NERVE. That’s when I saw that this girl has no manners whatsoever and I honestly don’t know how she got this job, what a disgrace. I shop at Ackermans all the time and I don’t understand why I should be treated this way, why should I have to be bul**** like this, I experience the worst customer service from Ackerman’s in Mamelodi all the time, but I still come back and support this store because Ackermans truly sells beautiful clothes, but I fail to understand why these consultants behave like this. I am a kind of a person who stands up for herself, but this one particular consultant made me feel like ****. Yoooh till this day I am still in shock. Am I not worthy to be respected by your consultants; such behavior should not be left unpunished. You cannot treat people the way Kgopotso has treated me. Any way the person who was in charge took my contact details she advised that she will make a follow up on my cancelled order and give me feedback the next day which was the 12/10/2023 and till today she hasn’t called that is another reason why I am lodging a complaint, so this is how Ackermans Woman Mamelodi Crossing staff treat customers, can you imagen how many have they treated as ****ty as I and they never lodge a complaint because this looks like it’s how they normally behave, their lack of compassion and urgency when it comes to customers shows this behaviour it's acceptable in that branch. All I needed was clarity on my cancelled order and to think I have to be treated so horribly for an R60 refund is sooooo super sad. I just need someone to assist on this matter. Order Number: ***