AVOID THIS STORE

Had the unfortunate experience of having to return items bought at the Eastgate branch. One attendant behind the counter with a long stretch of customers behind me. Then the shouting started from behind the counter to across the floor, shouting for more cashiers to man the till points. Bad enough. What a nighmare to do returns at this branch!! Items were processed and then the shouting started again, Authorise Authorise again and again and not a single solitary person in sight to do the authorisation to finalise the return. I requested for my cash sale voucher to be returned and the lady had to go right across the shop floor for a photo copy to be made, which must have taken another 10minutes at least, I kid you not!!!! This exercise in returning one item took at least 40 min to finalise. When I asked for the name of the manager to report the bad service I was first told the lady in question is Charmaine but after a while was then told said lady was not in at the time. The SOS call then went out to Nomsipho but after a 10 min. wait just gave up and walked away. How sad,sad , sad that a store this size cannot afford another copier. Why not increase your merchandize by 10 cents per item to cover the cost of the copier? Most of the merchandize are hung to the ceiling so impossible to reach and again one has to look for assistance. I will NOT ever be back in your store