SK
Sandile K

1 reviews | Active since Mar 2023

16 Mar 2023, 22:21

Assaulted and embarrassed

Attacked by the ackermans staff. We were at ackermans jabulani mall on 16 March 2023 around 17:15 (time) we were s at the jabulani mall ackermans to buy my sons a winter jacket while choosing a jacket with my friend some lady who is working there came to us aggressively and said why are you looking at me. As we tried to ignore she kept coming behind us saying what were you looking at, she called another guy who is his colleague and and told him to go to CCTV footage as we were shocked what was going on I started recording everything she attacked me grabbing my phone man handling me I told the woman what wrong I told the woman please call your manager she started to insult me calling me cheap costumer with cheap phone then they called mall security that came to the shop then the manager came later telling me this is ackermans law to go to a customer when they don't trust that customer. I was embarrassed I ask them to go to look for a CCTV camera they refused and said they will do no such. I was denied to buy at that shop the manager said she will call the police for us as we were waiting she said he don't have time for people like us. We were escorted out of the shop by security guards. Why that woman assaulted us I don't know. These more on the video the woman assaulting us embarrassed us and she was calling us *******

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Replies (2)
Ackermans
Ackermans's reply17 Mar 2023, 14:03
Official
Dear Sandile,

Thank you so much for taking our call. We'd like to emphasize how sorry we are for the experience you had at our Jabulani Mall store. As discussed, we will be in touch with a resolution.

Regards,

Best regards,

SK
Sandile K's update27 Mar 2023, 09:16
Reviewer Update
Ackermans propaganda
Ackermans head office promised they would call on the 22 March 2023 , to come up with a resolution since our right were violated at one of their brance in jabulani mall now a week has passed no response from them. That means they care about our money not us as customers......