As a customer with an account in arrears Ackermans called to arrange a debit order so I agreed and the assistance called me then explained that however if they go above the payment we agreed on Ackermans will then settle my account for me

As a customer with an account in arrears Ackermans called to arrange a debit order so I agreed and the assistance called me then explained that however if they go above the payment we agreed on Ackermans will then settle my account for me. Well they took more than than we agreed on and when i called to query about it i spoke to Anesh one of the managers who then refused to let me hear my own records as all the calls are recorded and he just told me he listened to the tape and I have agreed they must take R225 on my account instead of R200 and they refuse to pay my account like they promised to do so if they go above the agreement and instead they send me a message saying that they handing me to the lawyers