*********** area manager

Around the first week of March I bought sleepers at Batho PLaza Soshanguve Ackermas, after 2 weeks the shoes were torn and I had to return back to the shop the shop assistant refused to exchange them and she was busy complaining that she has her own problems and does not want ro be inconvenienced by customers as well and she called her manager Keneilwe, the manager also refused saying they can't take the slippers as they are 2 weeks old and it's against their policy because I had to exchange them immediately not after 8 days that I purchased them.I wrote several messages ro their customer service email reporting this and I got a same reply saying the area manager will contact me. 5 weeks has passed now and the area manager has not made any contact which brings me to this conclusion: Ackermas sells poor quality clothes and **** people off their money because thry do not want to exchange thins. 2. They hire rude and *********** shop assistance in order for them to save they do not send them for training for customer service. 3. They hire *********** managers who cannot handle store queries and they are also rude just like their staff. 4. Their area manager is just as *********** as the rest of the staff that he/she manages, that's were the manager gets the attitude from cause they know their senior boss is just as ***********. Their area manager does not care about customers just as long as they make the target so that they get their incentives. It makes me wonder how did the manager and the area manager got their positions if they are absolutely ***********. Ackermas sell defective clothes and thry have very bad management skills, their area manager for the Batho Plaza ship DOES not care as they failed to make contact and resolve the issue for weeks.