Arckemans is ****ming their customers

I did open Ackerman's account two months back and after a week or so someone called me for funeral cover and I said I will go to the store if I need one , but this month when I check my statement I do have funeral policy which I no nothing about it,I tried to go to the branch for councilliation but the fail to assist me because the call centere is not working on weekend and I only get time on weekend,they can even check the calls because they said all the calls a recorded.