Appualing service

I am very dissapointed and disgusted by Ackerman's this is not the first I'm having a bad encounter with their service,first time I had a laybye with them ,the day i went to go pay my laybye I was told that the laybye had been taken out,mind you in the laybye slip no where does it say that there is a specific time for one to go pay their laybye ,I was very angry as I went to the store past four in the afternoon,no one called me to ask if I was still coming to collect my laybye they jst took out and put the clothes back to the floor the nerve they Had,recently I did another laybye I'm eastlondon mdantsane city,to my findings I had lost the laybye slip,I called their offices and they requested that I write letter sign the letter and attach my copy of I'd,I also advise them that I don't reside in eastlondon so they stated that the person who will be collecting my laybye should bring his or her own I'd,the laybye last date is the 27th of may,so my consented party goea to the store,next thing they tell him he can't get the laybye as my signatures are not the same apparently on the one my surname is not clear enough and on the letter its clear.WHat kind of absurd ******* is this I don't want to even comment on the lady that picked up the fone when I called to ask what I could do in this case,this woman was so flipping rude hauling at me as if I was her child ,she asked I call after 5 mins as she wud ask what to do,jeeez the nerve of that woman she was not friendly not professional and that is not how one should treat customers ,I have calll from past two until 15:45 and the fone has been engaged ever since,I am really and truly disgusted by this cause now it looks as if I'm going to forfeit my childa laybye jst because my signatures are not the same what's the point of asking me to write a letter why on earth would I ***** a laybye where I owe a lot of money on and I just want my. Babies clothes why must I always have a nd experience wit this store I chose Ackerman's as they have great clothes for kids But their service is utterly poor..I must say Im really dissapointed in this store,