Applying for account, bad experience

I app**** for an ackermans account in last week already. The first problem was that I should send my documents probably three times. After this going in and out to store, I phoned customer service probably 15 times in two weeks, because they do not notify me if I have missing documents. I recieve a message yesterday saying that the account is approved and the provisional credit, but I have to send bank statements and proof of ID. I do this and they ask me to send bank statements three times again. After all this struggle they send a message today saying my account has been cancelled. The agents are of no help and I got so frustrated. They are not even able to tell me what was wrong. I am seriously dissatisfied.