APPALLING SERVICE FROM ACKERMANS INSURANCE

I bought a cell phone in February 2021. After 2 weeks, the screen cracked (my husband is police officer so it cracked in the line of duty). I don't care about that because the phone was working 100%. Last week the phone didn't want to charge anymore. I took the phone in to store and the guy told me it was the charging block and it will be send in for repairs. He didn't tell me anything else. Today, I received a call - The phone will cost me R1500+ to be repaired because the phone is out of warranty because of the cracked screen. So to put back into warranty, I need to pay that money. I told them I am not going to pay that money because it is more than I have paid for the phone. Then I was told I must pay R171+ for declining the quote and almost R500 for courier fees to get the phone back or I must drive from Paarl to Bellville to collect the phone. I am so disgusted in this service, because the sale assistant instore must have told me from the beginning what the procedures are. He only told me they will call me with a quote before doing anything. If he told me in the first place, I would've repaired it locally, never mind the warranty!!!!! It is the first time I'm hearing that you must pay for declining a quote and almost R500 for returning my cell phone to me!!!!!!!!