Appalling service

I had such a bad experience with the process of opening a new account, literally called their call center on a daily without proper feedback but when i called yesterday spoke to a lady who gave me full feedback with regards to the status of the application great than this morning i received an sms that is not in correspondence with the info provided by the lady yesterday so i than call again the consultant i spoke to this morning told me the usual that i have been hearing for the past 2 weeks so i asked to speak to speak to the manager or something for proper solid feedback,the guys name is Zukisani what a rude individual for a person who is a Superior .