Appalling service

I'm so not happy with jabulani Ackermans store to think that I have been their customer for more than five years and they treat me like I am nothing. Last month I could not pay my account because they failed to give me my statement to show me why my account is still owing after paying it off in February and purchased again in March for like 200 which I know for sure that my balance was paid before my purchase then paid that 200 then still said I'm still owing: they failed to show me proof on why I'm still owing them. Then on the 8 of August 2018 I decided to go pay off the amount they claimed I still owe to settle my account as a Loyal customer who doesn't like bad credit record only to get an appalling service from thabang mathabatha. I went to the shop without my card and asked thabang who was not having name badge on him to assist, he gave me an attitude that I should give him my ID so that he can call their call center so they give him my card number then I can pay my account, but he asked them to give me a New card I spoke to the call center lady explaining about getting me a New card then I told her to hold on and not price with getting me a New card because I wanted to speak to thabang that I don't need a New card but to just pay my account because I know my card is with my mother.Then I went back to the lady and adviced her that I will call back to confirm if I need another card therefore I hanged up and spoke to thabang: I asked thabang that he should get a card number for me so I pay I don't need a New card and I explained to him that I always pay my account using my ID ofcouse with the help of a call center giving out my card number to who ever that I'm paying too ,thabang told said that "listen here I will not assist you in that way because I don't do such favors to customers I'm not like those who went that extra miles for you" was so shocked and felt so belittled to receive such attitude from a cashier after all I was there to pay with my money.Then someone comes and tell me it's a favor. At that time I didn't know his name because he had no name tack, I asked him for his name then "he said he wil not give me his name but gave me a number of from his system it was 4 digits which I misplaced in the store as I was looking for the manager to hear how his staff is talking to me in front of other customers. I found the manager by the name of sihle who also didn't have a name tack" I asked him why his staff including him doesn't wear their name badges because that is professional " he could not justify that too, then I explained to him what thabang did and he also looked clueless on thabangs behavior ,as I was talking to sihle I received an sms from Ackermans that my card was reported ****** and it blocked. I showed sihle the SMS and told him I did not request for a New card, he called the call center and explained to them which They advised that they us nothing they can do I need to pay for a New card. I didn't not pay my account because of the *********** staff of Ackermans. I'm not willing to pay for a New card because I got my card at home and did not request for a New card. I'm very disappointed shame on Ackermans it seems like they hire people who don't know how to render their services and how to go extra miles to keep their customers happy. And oh I asked sihle nyemba for his name and thabangs name since they didn't even have their courtesy to introduce themselves since they don't have name badges. Shame I'm done with Ackerman s I'll Wil remain with my other accounts whom don't give me hustle to pay them if I don't have my card with because one doesn't always carry her card with at times and you just decide to pay your account since it happens you in the store. I'm done with Ackerman s I just wonder how they will get their balance that I owe since they don't do favors for clients to pay their accounts imagine you call a favor for someone that voluntarily coming to pay you and I'm not prepared to pay for a New card that I did not request.