TM
Thabang M

1 reviews | Active since Jul 2017

10 Jul 2017, 09:46

Appaling service

<p>I went into an Ackermans store to buy underwear for my daughter.after searching for her size 13-14 for almost 10minutes I finally got em and they were priced R9.10c.when I got to the till the cashier that assisted me called someone lady to come authorize the price this lady refused saying its not the correct price,the item is actually R80.she further on went to say its not her fault that the correct pricing is not on the item I must pay R80,thats what I did and I left.I called their customer care on the day 26th of june to log a complaint was told I b contacted within 7business days nothing got done.to my suprise I call today 10th of July and because I dnt have a reference number I must AGAIN log a complaint.not only does Ackermans practice false advertising and render poor service at branch level their service is just as bad at head office level.Such a disappointment..</p>

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Replies (2)
Ackermans
Ackermans's reply10 Jul 2017, 10:19
Official

Good day Thabang,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply14 Jul 2017, 13:20
Official

Good day Thabang,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,