CM
Cleopatra M

1 reviews | Active since Aug 2019

25 Nov 2020, 15:01

Annoyed

My younger brother bought a gift for my babies...I decided to only keep a set of necklace...went to Mall of Africa to return other items...a guy named Sipho...I'm not sure if he's a floor supervisor I hope he is not because he doesn't have skill....he asked for my brother's bank card to verify if he has swiped his card to purchase or not....I explained that it was a gift but he insisted that I have to ask my brother for to send e banking card....I have a receipt as a proof that he bought those items....but he continued to interrogate me.... consumer's rights dont allow that as far as I'm concerned....I left those items with him at the cash desk along with the receipt... couldn't take it no more.... I'm sooooo disappointed Ackermans sucks when it comes to customer service....sies man

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0
Replies (2)
Ackermans
Ackermans's reply25 Nov 2020, 15:56
Official
Good day Cleopatra,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply01 Dec 2020, 13:23
Official
Good day Cleopatra, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service