Angry customer

I' m so angry with ackermans right now especially the one in game city the staff there doesn't know what they are doing there they dont even know their customer care number as we speak i'm being double charged for my device insurance since last year in October nobody is willing to assist me even when i called their call centre they kept transferring me to other departments till i ran out of airtime the least they can do right now is to just cancel that device insurance coz even when u claim they take forever to assist you ackermans dont ever put their customers first cause we dont matter to them