WT
Willie T

1 reviews | Active since Dec 2019

15 Dec 2019, 22:07

Angry ,bad service and not trustworthy !!

I would like to report tha on 29Nov 2019 (black Friday) at Accermans in President Hyper square Krugersdorp Gauteng I was **** to about spec's of the Mobicel V1 Smartphone Vs Hisense i have been a big fan of Mobicel and really liked the V1 however 3 !!! different sale people told me that the Hisense u*** has better spec. I didn't want it as i did not like the design or size compared to the Mobicel i told them i want the Mobicel unless it is a 512mb ram device all 3 of them shed it is a 512mb and the Hisense is a 1G and i needed to hava a 1G RAM Device for online add posting therefore I took the Hisense and only found out that I was **** to about the spec's of the Mobicel i feel that I should be refunded and issued with the Mobicel V1 as its a much faster device, there was also no card on display with the spec's for the V1 like all the other devices and they said they will check the box at the back all 3 confirmed its deffenitly a 512MB the one went back and double checked it and said yes its a 512mb for the 2nd time. I feel that this was totally unprofessional and ********* behaviour from sales staff.

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Replies (2)
Ackermans
Ackermans's reply17 Dec 2019, 09:45
Official
Good day Willie,

 We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply27 Dec 2019, 15:33
Official
Good day Willie,

 We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention. 

Kind regards, Ackermans Customer Service