MM
Mankoana M
1 reviews | Active since Mar 2019
18 Oct 2019, 09:01
Angry and Disappointed customer.
On the 15 October 2019 I sent my sister to the store to pay my account however a policy was issued without my consent. I was surprised by an SMS saying thank you for activating a policy with us. So how does a policy be issued without my consent? I don't have extra money to pay period. Can someone call me and tell me why a policy was issued in my name. I am really disappointed in Ackerman's stores. My sister was ******* after making and she told the agent that she was not interested in the stupid *** someone must contact me and tell me of a way forward and the agent that issued this policy must be delt with.
Helpful (0)
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Replies (2)
Ackermans's replyOfficial
18 Oct 2019, 11:57Good day Mankoana
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's reply18 Oct 2019, 11:57
Official
Good day Mankoana
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
23 Oct 2019, 15:54Good day
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply23 Oct 2019, 15:54
Official
Good day
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service