QB
Quest B

1 reviews | Active since Nov 2017

19 Mar 2021, 15:39

Angry

Hi Peter. I filled in alication forms at ackermans Kimberly store but couldn't finish the process due to outstanding documents my ID copy, payslip and 3 months bank statements then I told them I will only do then as soon as I arrived in Kathu but eventual I forgot until one day I saw an sms saying my application was approved for R7000 then few days again there was a balance of R50 of which I ignored it but fewer days it was 250 until it was R800. I complained and was told to write an affidavit and submit to ackermans ***** department I did and the matter was resolved and I was asked if I still need the account I said no I never had an account and I will never because if they can buy without any card or approve my account without any payslip, bank statements or ID copy what about the people who never notice such misconduct, only to find out I have a new balance now..... Ackermans: R250.00 total payment due by 30 March 2021. Mr Kgotsimodimo Barnard, click the link to view your full statement. https://bds.ms/tmmb7T5K...... I can't this is too much please help me.

KC Barnard ***

0
Replies (2)
Ackermans
Ackermans's reply19 Mar 2021, 16:25
Official
Good day Quest,

We appreciate the time taken to notify us of your dissatisfaction.Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.  Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply30 Mar 2021, 13:02
Official
 Good day Quest, 
 We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 
 Kind regards, Ackermans Customer Service