************* and unreliable service

My brother purchased a laptop from Ackermans Connect Durban Workshop in September, which developed issues and was returned for repairs personally by me. Despite the store promising a turnaround time of 21 days, the laptop has not been returned to date with claims that the necessary parts are not available and have been ordered elsewhere . After my brother filed a complaint on hellopeter.com, a representative called in and queried the owner of the laptop and asked if I was advised by the consultant that it is the purchaser that should book the laptop in for repairs, of which I explained that when I booked in the laptop there were no such questions, he assured a replacement would be processed. However, upon my brother visiting the store after been called also by the same consultant about a replacement last Tuesday he visited the store to collect the replacement, my brother was informed that they have no record of the communication or invoice for the replacement. Considering the immediate need for the laptop, which has now been unmet for almost three months, we request a refund to purchase a replacement elsewhere. The lack of transparency, poor customer service, and ongoing delays make us hesitant to engage in any future dealings with the store.