Almost a Week Later – Still No Call, No Resolution, No Accountability

Almost a week later and still no proper phone call or clear resolution from Ackermans. My daughter’s phone, which is under warranty, has already been sent for repairs and returned not working, then booked in again, yet I am being told it must go in three times before a replacement is even considered. In the meantime, she is missing out on homeschooling, I am spending money I do not have on transport to the store, and all I receive are messages saying the matter is being escalated. This entire warranty process has been frustrating, stressful, and completely unacceptable.