CO
Carla O

1 reviews | Active since Dec 2019

30 Jul 2020, 20:44

ALL CUSTOMERS SHOULD BE TREATED EQUALLY AND FAIRLY.......

So yesterday I walked into Ackermans Bellville browsing through the store & found myself a awesome body warmer that was marked with a sale sticker at R49 which was a bargain. Upon arrival at the till the product code tag was not attached & it was the last 1 left so the code was to be requested at another store which scanned a price of R229. 95 & was not on sale. The staff & store manager refused to give me the jacket at the sale price of R49 as marked. This was not my mistake of incorrect pricing however i was denied it. To my knowledge the price marked on any item is the price you pay. Clearly this only applies to certain customers at certain stores which i feel is unfair & certainly not the customer service i would offer my customers the mistakes of staff members should definately not be made the customers responsibility. So either change your customer relationship s****s or change your staff and practice customer equality what applies to one should apply to all not selective......

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Replies (2)
Ackermans
Ackermans's reply31 Jul 2020, 08:38
Official
Good day Carla, 
 We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 

Ackermans
Ackermans's reply12 Aug 2020, 09:00
Official
Good day Carla, 

The relevant department tried to contact you to no avail.  In order for us to assist you with your complaint, we await your response. 

Kind regards, Ackermans Customer Service