Akermans Clothing Store Mall@Reds

I would like to lodge a complaint about a staff member by the name of Anna (has long braids at the current moment) at The Mall @ Reds Akermans (Women Store). Her attitude needs to drastically change. I was shopping at their old store (on 4th July 2020, at about 16:30). The store that i was in was the old store with all clothing including kids wear, directly opposite the store that just recently opened for women only, i needed a specific product, greeted her as she was the only staff member at that time in sight, called for her attention twice and walked right pass myself and my sister. As another staff member walked pass us while trying to catch Anna's attention, she told then turned around to her colleague and said "those ladies are calling her" with soo much attitude, flicked her hair and walked away, Such was not necessary if im a paying customer, regardless of which akermans store you work for, if i see you in uniform, asking a question to me should NOT have lead to that attitude. A simple response to let us know that you do not work in that specific store was not going to hurt her. I felt disrespected & when i asked other staff members about her name so that i can formally lodge a complaint, Anna continued to walk right pass us & flashed her name card at me with the same attitude & continued to parade for us as if she is superior. The staff members who work in that specific store i was in even felt the need to apologize to me on her behalf as she continued to walk away! They tried to explain to us that she does not work in their store, but in the new store for ladies wear that just recently opened opposite their store. I would have understood if she had initially explained to me the 1st time i called her asking for help from her that she doesn't work in that specific store... but just to explain her attitude, she didn't even acknowledge our presence or even look at us, not even say a single word to us, until i asked for her name & when she flashed her name card said her name out loud with disrespect! The drama was absolutely unnecessary.

This attitude story of staff members needs to be addressed by the company. As a paying customer, because of that unnecessary nonsense, next time i visit the shopping center, i feel its best for me to take my money where i will be treated with respect. Your store will have a bad name if you continue to have people such as that servicing customers, and being your frontlines & brand ambassadors.

Its a pitty because when one thinks of complaining, we are afraid that someone who could be a breadwinner will lose her/his job... but this needs to be addressed asap as its giving your company a bad image!