Akerman's are playing games with people's money and like to waste customer's time. SIES!!!!!!

Ackerman's sent an email telling me that my account was due for payment. I had paid and this sounded strange to me. On asking them they told me I have 2 accounts with them. The funds were paid to an overpaid account. I was told what to do when asking for a refund which i did. After giving them the relevant documentation as requested by them, they could not give me my refund and again asked me to give them the same documentation that I provided the first time. It looks like they want to make excuses for not wanting to give me my refund. This is disgusting and unprofessional. Please see the conversations below. It is unfortunate that I cannot also add the documents to show that I have given them everything they have asked for on this platform.

Good day Sicelo, Thank you for contacing us. Thank you for sending your bank statement and ID copy. We require to more documents from you to process a refund: • A written letter from your stating you are requesting a refund • The proof of payment of the last payment on your account Please send any further queries to *** or contact our call centre on ***. Kind regards, NATASHA JONAS | SALES & SERVICES | MULTIMEDIA (t) +27 (0)860 900 100 www.tenacityinc.co.za P.O. Box 140 | Kuils River | 7579 | South Africa A registered credit provider (NCRCP 13053) ---- Original Message ---- From: *** To: ***;*** Sent: Friday, 10 February 2023 09:56:47 Subject: Account number *** Good day According to the conversation I had with one of your customer service assistants I have 2 accounts with Ackerman’s. The one above and ***. According to the information I have the last account is overpaid by R927 and I owe R451 on the account ending with 5017. This is according to your statements. I ask that you close the account ending with 3331 and deposit the overpayment into my capitec bank account. Once that has been done, I will use that money to pay the outstanding balance on the other account. I hope you will find this in order. Regards Sicelo Msada

Good day Sicelo, Thank you for contacting us. We will be happy to refund the credit to your personal bank account. Please provide us with the following documents: • ID copy (, if it’s the ID Book, just the front side copy, if it’s the ID Card, the back and front of the ID? • Confirmation of banking details • A bank statement displaying the payment that was made Please send any further queries to *** or contact our call centre on ***. Kind regards, LUSANDA DAPU| SALES AND SERVICES | MULTIMEDIA I would really like it if someone could look into this situation and give me a call to get this sorted before I go to social media as well. PLEASE CONTACT ME ***