Akermans account includes policy cover (automatically )

I opened Akermans account in-store at Wonderpark North of Pretoria. They failed to notify me that once I swipe my account card I'll be activated to pay for the funeral cover, the funeral cover/policy that I did tell them that I am not interested in. I am not pleased that I have been paying for it while I thought that I was paying for nu account. What is that really Ackerman? I called and emailed for cancellation but it's been 2 weeks now, no progress instead i received an email saying I must provide them with the policy number they can't trace my policy with my ID number the policy- that I didn't sign up for. How on earth am I supposed to be the one looking for the policy number when I never signed up for had I known that when I swipe my card I join I wouldn't have opened the account. Now my account is pilling up with interests because you decided to share my money when I thought I was paying for the account. I am not pleased at all, that is Akermans forcefully joining a client for the cover.