Additional card

I tried getting and additional card on my account and this was the most horrible experience I ever had. I did the same thing at Jet and Mr Prices and I was assisted with 10mins and left the shop with the additional card. At Ackerman I waited over and hour just to get a form, I called the call center twice on my personal phone to send me the form as the shop dose not keep the form, they could not help me, I call 3 different branch and still they couldn’t help me to get the form. The shop manager was not help full at all and the call center agent was also not helpful and if you need to speak to a manager then they not available. But I will be tell my family, friends of this very bad experience I had. Because I have been a customer for many years and other shops helped is same day same time for them to take so long to help and and still to date I have not received the form. I left my details at the shop for them to call or send me the form still I have not been called or received a email.