Activating the club without my knowledge

<p>On 17 june 2016 when I view the monthly statement I found that there is a R14.95 which they say is for club fee member that I did not request to be activated on my account. Nobody called me maybe to tell me if I want this service or not. I quickly called them on The 17 june 2016 at. 13h45. I spoke to the lady and promised me that she has escalated the matter to the relevant department and the will contact me within 48 hours which they did not cotact me since then. She gave me call REF no. 400403. Instead to removed it they continue billing me that R14.95 that I did not request it. Can you cancel it and and credit back R29.90 back to the account please? Otherwise I wont pay this account up until you reverse it back.</p>