Ackman's evaton mall bad services

I work in town jhb and live in the vaal I came rushing because the Ackman's closes at 5 I was st the door at4.35 and a lady by name of Thelma said they are closed I told her it's not 5pm as yet and she called a guy by name of themba who was very rude and told me I must come tommorow even after I explained that I have being to 5 Ackman's shops and was td to come to the one in evaton because wgats where I did the lay bye he didnt want to hear my story and shud the door on my face, I was turned away as if iam not a paying customer my lay bye is paid in full I just wanted to change few things to bigger sizes but was told iam going to take time and they are closed already, today iam not happy with the service