Acketmans/Finrite Death Policies hold on to your money after death

My late father passed 3 weeks ago and had death cover woth Ackermans. We have submitted all the documents and claim form three times and they confirmed receipt and yet i get smses requesting the claim forms! How many times must one submit..my poor mother is so frustrated and tired of getting the run a round with these people. Its like the call centre staff are taught different policies as their stories differ. The 1 day the confirm receipt...the next day they have nothing!!!! I will never advise anyone to take a policy with Ackermams /Fibrite ever...My late father paid for nothing!...FROM:ASTRIN ERNSTZEN (PAARL)