ACKERMS DSM IS A ***ARD TRYING TO MAKE A FOOL OUT OF CLIENT!

As an Old Age Home buying uniforms for staff is always a challenge. So we look when specials run. A winter special is running at Ackermans. BUY ANY 2 JACKETS and get 30% off. Niw we are 11 staff admin ladies. Two jkts each for the upcoming winter. We go into Amajajuba Mall Ackermans and purchase 18 jackets. Not all sizes were available so Simpiwe there staff member kindly requested Newcastle Mall to please keep us two my driver would come collect them. This is when all things went horribly wrong. This was around 13h00 yesturday 8th April. The jackets we purchased 18 of them were suddenly " No longer on promo" had been removed from the system a day earlier than the close of there promotion. The poor Ackerman ladies had no clue what was going on and called I assume there area manager to ask what was going on as I refused to pay R2500 more for jackets which had full branding on them for the promo gotcthecpictures bar codes etc..This DSM they called her Kate when communicating with her. She was so RUDE treated the poir ladies at Ackermans with disrespect making them feel small and embarrassed. She refused to speak to me and for appriximately 4 hours gave these girls hell. Saying the jkts were not part of the deal but were coats NOT JACKTS!!!!! I was in tge interim asked at 14h45 to please come back until they could sort out this dispute. I agreed left my number at 16h37 I got a call from tge store again requesting me to please come back "tomoro" when promo was over!!! Not a chance I told them I am on my waycto fetch my daughter and will be coming to the store to collect the jkts! I would NOT leave the store without them.The poor ladies there so sweet so proffessuonal and so patient even with a tyrant giving them the legal grounds for the refusal of tge DSM Kate to give us the jkts at the discounted 30% rate as advertised. I went back into the store. The ladies were panicked, and had been vack and forth with this RUDE AND OBNOXIOUS Kate DSM. She was STILL ON THE LINE!!!! I called customercare hotline a lady cannot recall her name tried to assist me and expkained there were similar issues at the orger stores abd would try to expedite the matter. I stood my ground. Eventually this DSM after hours of frustration and pleading the clients case by Ackerman ladies this KATE STILL VERY RUDE AND VOICE RAISED on the phobe started telling the lady what to do. At 17h20 about. I walked out the shop with thw help of the ladies to liad jkts into my car. Over a trolley and a half. The relief and apoligy acceptrd from a team who went the distance to help a client get what she deserved. ACKERMANS! Watch who you put in cgarge PROTECT your staff in store they are your ASSETT not DSM KATE whoctreat your staff poorly. She should be severly disciplined ir demited as running away and igniribg and refusing to talk to a client in distress is NO way to handle a fispute. Igniring your staffs hours and multiple attempts to resolve this issue is a DISGRACE!! Treat staff with respect, YOU ARE SUPPOSED TO LEAD BY EXAMPLE!!! Thankyou for staying proffessional ladies. You remain one of our favorite stores to SHOP. Kerp smiling and thankyou for not giving up on your regular,and loyal cliebts!