Ackermans/Tenacity are **********

All of this started when I just wanted to query if I qualify for credit with Ackermans. I received an sms almost immediately telling me that a provisional credit limit on my Ackermans card is R******. I need to send my 3 latest payslips/bank statements to store or email to *** or I can upload my documents. I done none of that. Then I happen to check my credit profile a few dates later and it says that I have an account with Ackermans. When I emailed to query and agent by the name of Lucinda Matthee replies asking for my ID number to verify. After I respond with it then I get no feedback and now I am certain that this was ********** activity done on my name. The Ombudsman is just wanting a reference number to take this further. I want this off from my credit profile. If this can be done to me how many other people are the affecting.

I cannot wait for my phone call and explanation as to how this happened.