ACKERMANS/SHOE CITY ********?

i paid ackermans account at shoe city south gate in november 2021 with my debit card , the payment went through twice i informed them to reverse the other amount or put it in my account for the next month, that did not happen, i called a million time to tenacity customer service emailed the proof that the money was taken twice and i was put from piller to post, i went to the store with proof and still nothing happened, ackermans told me i must go to shoe city .shoe city said they money is not with them,my bank statement shows my money went to shoe city now shoe city say they do not have my money,i think is this the way how ackermans or shoe city **** customers?definately not me, not this time i want my money