Ackermans, worst clothing store ever

Item: Ackermans
Rating: 1
Author: Jean V

Very poor management and customer service. 2 months ago my wife app**** for a store card and last weekend, she went to the store again to submit her payslips, bank statements, ID and proof of residence. When she tries to follow-up, she doesn't get any feedback. She has a clear and excellent credit score, but it seems that Ackermans does not want her as a client. The service is totally shocking and needs to be brought to the attention of the shareholders and management

Helpful (0)

Replies (3)

Ackermans's replyOfficial

18 Oct 2021, 11:31

Good day Jean,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.

Kind regards, Ackermans Customer Service

Ackermans's reply18 Oct 2021, 11:31

Official

Jean V's updateReviewer Update

19 Oct 2021, 09:13

Still no contact made. Your service is very bad

Jean V's update19 Oct 2021, 09:13

Reviewer Update

Still no contact made. Your service is very bad

Ackermans's replyOfficial

11 Nov 2021, 14:00

Good day Jean,
Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards, Ackermans Customer Service

Ackermans's reply11 Nov 2021, 14:00

Official