TM
Tshepo M

1 reviews | Active since Nov 2015

26 May 2018, 14:13

Ackermans Woodmead Unfair Return Policy

I bought an electronic item at Arkemans Woodmead, Sandton, Johannesburg. The item was bought on 19/05/2018 at 14:40pm. This item has problems with the battery as it does not last long. I returned to the store on 26/05/2018 at 12:30. I was advised that i can not return the item as it was after 7 days of purchase. I feel cheated because a day is worth 24 hours and i only got the phone from 19/05/2018 at 14:40pm not the whole day. This is unfair practice towards a consumer as i now have to own an item i do not want. I was told that my day started on the 19/05/2018 and according to common practice a day is made of 24 hours and i arrived in the store at 12:30 on 26/05/2018 and not after 14:40 as per purchase.

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Replies (3)
Ackermans
Ackermans's reply28 May 2018, 08:30
Official

Good day Tshepo,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply28 May 2018, 12:42
Official

Good day Tshepo,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply05 Jun 2018, 09:53
Official

Good day Tshepo,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service