Ackermans won't refund me for my lost parcel

On December 20th, 2024, I placed an order for school uniforms and supplies for my child through the Ackermans online store. The order consisted of several items totaling R1924. I received a confirmation email with an order number and was subsequently provided with a tracking number for the delivery.

After not receiving any update on the status of my order till next day, I decided to check the tracking number provided by Dpd laser. To my surprise, the tracking information showed that the parcel had been marked as "delivered" on the 23rd, even though I had not received any communication about the delivery. I immediately contacted both Ackermans and Dpd laser to inquire about the status of the parcel, but I was given conflicting information and was told that the matter was being investigated.

After following up on the case for nearly two weeks, I was contacted by someone from 2ship who confirmed that my parcel had been lost and a refund would be processed. Two days later, I received a feedback from Dpd laser stating that an incident report had been issued to Ackermans, and now the ball is in their court and should follow up with them . Every time I call Ackermans, my case is escalated and old tickets are canceled, seemingly to reset turnaround times. This prolonged delay and lack of resolution have been incredibly frustrating and disappointing and schools are opening next week. I need my money back.