Ackerman's won't refund me!

I took out a laybye for R2300 and paid R1500 but then a few days later was told that I had 'bought' incorrect sizes for my brothers kids so I went back to the store and asked they referred me to the manager who told me that I could come exchange but that would have a negative impact on my bureau. Stupid, I know.

Yesterdat , late afternoon I went for the exchanging of clothes, it has only been approximately 2 weeks since the initial sale; I waited in the store for whomever has gone to search for my laybye for for longer than 30 min, when it eventually came; I had already explained to 4 of the staff members what I was there for but they just couldn't wrap their heads around it. The laybye was cancelled and we were gonna place a new one until the cashier had no idea what she was doing, she seemed new because she has no uniform but was not supervised; she scanned one item 26 times and that transaction also had to be cancelled and a new one to begin so now Mbalenhle was supervising her after I expressed my frustration at being there for close to an hour. Mbalengle then said to her, 'you need to cancel those items; they are on promotion and cannot be laybye'd'... So as the lady is trembling now because Shem she is making so many mistakes; I asked that we cancel the transaction completely and they give me my money back.

The manager was called and he insisted that the only form of refund was through a gift card and I said to him I had read the ts and cs; he was very insulting and used a condensending tone telling me to read the refund policy outliud because I am learnered. At some point he tried to grab the receipt from me and was pullinge by my hand but soon let go when I told him that that which he was doing is harassment; now the whole store's attention was on us and a whole manager caused for that instead of calming the situation. I still do not have my R1500 from your store in Secunda. Manager's name is Mpho and he is ****** *********** and should be given lessons on TCF policy!