Ackermans Westville Pavillion in durban

I am at a point where I am tired of asking for my money

17 days ago went to shop at ackermans pavilion and their till point and speed point did not print a slip for me yet on my banking app shows than an amount of R715 rand was reserved to the store Because I was in a hurry ask the cashier if I could take what I bought I'll get the slip the following day as I work at the mall, Haibo u should have seen how they went to my work place as if I stole something well I still told them again and showed them that the transaction went through

Like I said I was rushing I left what I bought and left my details The next day I had to go again for follow up as there was no money reversed to my account the demanded a bank statement which I printed and gave them still was told that it will be sorted what makes me angry is no one is even bothered to call and update me, I have to wait and see that nothing is happening and go to the store , when I went days later I recieved a call to wait 10 days again after 10 days nothing I went back to the store there was no manager mind you I have emailed customer care, when they told me that there is no manager in the store which the manager called with her personal number and said she's not at the store she apologies and I should not count weekends again I waited later yesterday 3 Cashiers come to my work to apologies and I asked what kind of a shop does not have a manager, who authoriser things in their shop and I asked for erea managers number which I called said I should wait until Monday

1. My question is when they were doing their day end were they not over with the money? 2. I always recieved calls on our Landline at work Ackermans calling asking for colligues to pay 25rand but they can't call to update me regarding my money

I'm highly dissapointed This is poor customer service, I mean I'm sure I'd be arrested if tables were turned.