NR
Ntuthuzelo R
1 reviews | Active since Mar 2016
25 Nov 2021, 10:56
Ackermans west gate mall poor service
Westgate mall branch opens at 10:45, yet operational hours start at 09:00 on a Thursday, dated 25 Nov 2021. They are "sterilizing" they claim, they will open at 10:00 am but as expected, customer service is not a priority, even customer care makes excuses instead of addressing the matter.
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Replies (2)
Ackermans's replyOfficial
25 Nov 2021, 15:31Good day Ntuthuzelo,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply25 Nov 2021, 15:31
Official
Good day Ntuthuzelo,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
01 Dec 2021, 15:01 Good day Ntuthuzelo,
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply01 Dec 2021, 15:01
Official
Good day Ntuthuzelo,
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service