Ackermans, waste their customers time, effort and money!

As per my previous review, as well as communication between us (Ackermans and myself) the query has been escalated to the superiors with no response from them. I have been waiting since October Last year, they neglect their patrons and just think we will vanish. No resolve, no call back, Waiting 6 months for them to resolve 1 issue, is not new for them. A lady called, the issue will go to management and they will contact you? This is their resolve and nobody contacts you. I think they do this to quite a few customers and just pocket your funds. Very disappointed in how their customer service handles queries. Waste of time and money!!