ACKERMANS WAS NOT AT ALL HONEST WITH ME AS THEIR LOYAL CUSTOMER

I have an account with Ackermans and it been years and years,i went to the store months back and the sales consultant or customer care people checked my card and said i qualify for a funeral cover as the store is giving me R64 every month so i wont be charged anything. For the past few months i have been noticing that everytime i pay my account my credit doesnt add up seems like im being charged for something i dont know,i went to the store today here is Randburg squire and they confirmed im being charged for that funeral cover while i was advised and assured i was not gonna pay for that, worst of all the funeral cover is from Hollard no offence but Hollard doesnt pay when you claim and if they would have been honest with me from the start i would have never taken it. Ackermans needs to train their stuff to be transparent with customer so we can know what we put our selves into because i never miss my payment and worst of all I opened this account for my daughter,im a single parent i cant afford t be paying for cover that i know very well Hollard wont pay for when i claim,they didnt pay when my mom claimed what makes me think they will pay for my claim. I would very much appreciate if they were to cancel that cover and give my money back because they were not honest and i dont anything to do with Hollard and their stupid covers.