JE
Jade E

1 reviews | Active since Oct 2019

18 Jun 2022, 17:47

Ackerman's Vryheid KZN

We had the worst experience at the Vryheid store today. Getting chased away from an isle because the staff are mopping instead of being asked politely for it to dry was not cool at all! We went to the store with full intention of shopping for baby things seen as there isn't an online shop available. Just to be mocked in a different language when we walked in firstly over the wet floor and then to be told we cannot walk down the isles to shop as the floors are wet. This was at 15:30 in the afternoon, the store is supposed to close at 16:00. When I worked in retail we had to WAIT for the store to close before we mopped, not mock and chase paying customers out of the store! Totally unacceptable. Vryheid Ackerman's, I am super disappointed in your service!

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Replies (2)
Ackermans
Ackermans's reply20 Jun 2022, 12:43
Official
Good day Jade,
 We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, 
Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply27 Jun 2022, 14:07
Official
Good day Jade,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service

Best regards,