ACKERMANS VOUCHERS QUESTIONABLE

In December 2023, I purchased clothes from the Ackermans store at Wonderpark Mall. However, due to incorrect sizing, I returned the items in January 2024. As per the store’s policy, I was issued a voucher instead of a cash refund, for the value of R519.80. I received an SMS confirming the voucher and its validity until 09 January 2027. I have attached herewith the screenshot of the sms.

On 09 January 2025, I visited the Wonderpark Mall store to redeem the voucher. Initially, I was unable to locate the SMS, and the store manager informed me that without the SMS, the voucher could not be redeemed, effectively forfeiting my entitlement. After searching diligently on my phone, I located the SMS and proceeded to use the voucher. However, when the teller entered the voucher number, I was informed that the voucher did not exist in the system.

After further attempts, the system showed an available balance of R345.95 instead of the original amount of R519.80. Despite my insistence that I had not used the voucher previously, the teller could not explain the discrepancy.

I am deeply dissatisfied with this experience and the lack of clarity provided by your staff. As a loyal customer, I expect Ackermans to uphold its commitments and provide transparent, fair service. I request the following:

A detailed explanation for the reduction in the voucher balance from R519.80 to R345.95.

Reimbur*****t of the full amount of R519.80.

Now they are shifting the blame to Tenacity Financial Services. The transactions were made with Ackerman's not Tenacity Financial Services