Ackermans very dissappinted

On my January statement i moticed a purchase on that i was not aware about. I reported it to the Ackermans verifications department and submitted all documentation. I was told the process will take 21 to 30 days. While we are very close to 60 days already. I have to phone the verification department everytime to get an update. My last conversation was with Tracy. She made contact with the investigator who informed her that i will have an outcome by the end of the week ( 7 March 2025) . However nothing happened. In the meanwhile i am still paying my monthly installment. I cannot use my card as it is block. I just would like to know when this matter will be concluded.