Ackermans useless tablet

I bought my son a tablet cash at Ackermans last year March . The tablet worked for less than a month and he ddnt even use it everyday. I took it back to ackermans zevenwacht where I bought it and they sent it for repairs. I got it back a couple of weeks later and it worked for about 2 to 3 weeks again and was dead.

I took it back to the store again, telling the lady at costumer services that I don't want it fixed again but my money back since it's usesless. she ddnt take note of that and booked it in for repairs. My husband is an IT specialist and wasbt happy with the brand of the tablet in the first place but I still bought it, since I'm a mom and wanted to please my child.

About a month or less after I took the tablet back for second time, I got a call that I should pick it up at the store since it came back from repairs. I told who ever called me that I told them that I don't want the tablet back but my money or a phone since that tabletwas useless. My child ddnt have any fun or pleasure out of it coz it was most of the time dead then working. I've complaint on ackermans website, Chad from ackermans send me an email and have me a call and was going to forward th complaint to their cell phone department. It's been more than 6 months and nothing has happened. I sent him an email in December 2017 informing him that I'm relocating to jhb and the matter is still not resolved.

I bought the tabletas birthday present March 2017, it's March 2018 issue still not resolved. To my child in a bad mom now coz I don't get the matter resolved.

I need help please, I just want my money back at this point and don't want anything from ackermans.