Ackermans Unfair Shopper Experience

I am extremely disappointed and feel ****** by Ackermans Mall of Africa. I bought a phone from them which is faulty.i returned the phone on the 7th day and they still refuse to exchange the phone for a better phone which I am willing to pay for. Instead they want to take my faulty phone to be fixed,however I see this model and make of phone is faulty. I do not want it anymore,I would rather spend more money for something that will last.

Apparently they have escalated the matter, however to date nobody has contacted me or emailed me to acknowledge the complaint.

I am currently pregnant and I don't need to stress myself over a company that is being unfair to a consumer. How do you expect me to shop again here when I'm being treated unfairly.

According to me this is going against my consumer right and I intend to take it further.