KK
Kobie K
1 reviews | Active since Jul 2023
19 Jul 2023, 12:18
Ackerman's unfair extra costs on accounts
I still get messages everyday to pay this and that although I have asked to close account and have paid for all I bought from Ackerman's. So nothing was done?! I will not pay the interest or monthly fees, it is a *******. Truworths for example doesn't have any like that.
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Replies (3)0
Replies (3)
Ackermans's replyOfficial
19 Jul 2023, 14:03Hi Kobie,
Thanks for bringing this to our attention. We do apologize for the inconvenience caused. Please be advised that this matter has been escalated to the relevant department, who will provide you with feedback.
The Ackermans Team
Thanks for bringing this to our attention. We do apologize for the inconvenience caused. Please be advised that this matter has been escalated to the relevant department, who will provide you with feedback.
The Ackermans Team
Ackermans's reply19 Jul 2023, 14:03
Official
Hi Kobie,
Thanks for bringing this to our attention. We do apologize for the inconvenience caused. Please be advised that this matter has been escalated to the relevant department, who will provide you with feedback.
The Ackermans Team
Thanks for bringing this to our attention. We do apologize for the inconvenience caused. Please be advised that this matter has been escalated to the relevant department, who will provide you with feedback.
The Ackermans Team
KK
Kobie K's updateReviewer Update
19 Jul 2023, 15:07A person from Ackerman's called just now, saying a have agreed to a 12 month Acc and interest, but I didn't. The automatic agreement on one's phone can't be held against you if it wasn't explained. Is it so difficult to close this account and learn out of it that people should be informed verbally about this expensive type of account. Bitterly unfair to do this to a struggling community.
KK
Kobie K's update19 Jul 2023, 15:07
Reviewer Update
A person from Ackerman's called just now, saying a have agreed to a 12 month Acc and interest, but I didn't. The automatic agreement on one's phone can't be held against you if it wasn't explained. Is it so difficult to close this account and learn out of it that people should be informed verbally about this expensive type of account. Bitterly unfair to do this to a struggling community.
Ackermans's replyOfficial
20 Jul 2023, 12:53Hi Kobie,
As per our telephonic conversation, this matter has been resolved and the ticket will be closed.
The Ackermans Team
As per our telephonic conversation, this matter has been resolved and the ticket will be closed.
The Ackermans Team
Ackermans's reply20 Jul 2023, 12:53
Official
Hi Kobie,
As per our telephonic conversation, this matter has been resolved and the ticket will be closed.
The Ackermans Team
As per our telephonic conversation, this matter has been resolved and the ticket will be closed.
The Ackermans Team