Ackermans umhlanga repair

I purchased a phone from Ackermans Ballito. Had an issue sent it for repairs on the 16/12/2021. This was done at the umhlanga branch. The issue is that we trying to get a hold of your store in my umhlanga unsuccessfully for the last three days. Called your call centre now and they obviously were not briefed on the proper protocol of customer service. Yes they were friendly and tried to help me but then have the audacity to tell me I need to go to the store. Like really I must waste time and fuel to go to a store and I don't even know if my phone is there or if they will refund me. I'm highly annoyed with this as it's almost a month.